Consultation & Engagement

20 years experience

high-quality engagement

We have over twenty years of experience of designing and delivering high-quality engagement and consultation projects and strategies in the public, private and voluntary sectors. As inclusive engagement specialists we help you to reach beyond the “usual suspects” to engage with your target audience. 

We engage with staff, customers/service users and other stakeholders to help you understand the real picture of what is happening within your service or business. We make evidence-based recommendations and facilitate the co-design of actions and solutions.

We can deliver time limited one-off projects or work with you to design effective long-term engagement strategies, equipping you with the tools to develop ongoing feedback and engagement with customers, service users, staff and other stakeholders.

We use a range of tools and techniques to both design and/or deliver projects for you, as required. Though we do use these too, we often go beyond more formal methods such as focus groups, interviews and surveys and specialise in co-design projects including planning for real workshops and appreciative enquiry processes.

We will spend time listening to your needs and, if required, review how you do things already.
We then design processes to deliver effective and inclusive engagement or consultation with your target audience.
We then feed back and where required, offer recommendations for action.

Support includes

Consultation & engagement

Informed decisions and actions inevitably lead to better results and more lasting impact. And the views and experience of your customers, stakeholders or the members of the communities you serve are a rich and valuable source of insight into how things are being done right now, and what can be done to improve things.

Customer led service reviews

We have extensive experience of supporting customer led service reviews. This is where customers or service users and staff, are trained and supported to undertake some of the service review activity themselves, including reviewing data, interviewing staff and customer shopping; and in feeding back and making recommendations on improvements.  

There are many benefits of this approach but first and foremost, customer led service reviews deliver real insights about how your service or business is being delivered and brings customers to the heart of your business, building skills and leading to improved trust and ownership.

A woman mystery shopping services in a restaurant

PCC Learning Support includes

Design and/or delivery of user consultation and stakeholder / community engagement projects – events, surveys and co-design workshops.
Co-creation projects – engaging customers, staff and the community in reviewing and designing the services they receive.
Event planning and facilitation – service planning, team building, community planning.

Strategy review & design

You may want support with reviewing your current processes or designing an ongoing consultation or engagement strategy. Using our extensive experience in this area, we offer a range of advice and support that will enable you to implement effective strategies, equipping you with the tools to develop ongoing feedback and engagement with customers, service users, staff and other stakeholders.

"I’ve been fortunate to work with Patrick on several projects and have found him to be reliable, professional and extremely hard working. His ability to deliver on all aspects of community development, customer engagement and social regeneration has added value and ensured that stakeholders have not only been engaged, but most importantly feel empowered and have ownership throughout the process.
Can’t recommend Patrick highly enough!”
David Guy
Rooftop Housing Group

To find out more about our services, book a Discovery call or get in touch:

Need information? Please enquire

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