Who we are:

PCC Learning is an independent insights and engagement business. Our office address is 5 Rowley Hill Street, St. Johns, Worcester WR2 5LN.

We are committed to protecting the privacy of your data. We wish to respect any personal data you share with us and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

We adhere to the principles of the Data Protection Act and the requirements of the General Data Protection Regulation on data privacy.

This Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and the choices you have associated with that data.

How we collect information

We may collect and access Personal Data about you when you contact us about our services and/or to get further information.

We may collect and access Personal Data about you when you participate in insight and engagement exercises, such as attending an event or meeting (online and face to face), completing surveys or from client supplied data to evaluate their services. 

Some of our insight and engagement activities may include the use of:

  • Video recordings and audio recordings in which case consent will be obtained from you prior to any such recordings being made.
  • Written notes
  • Photos

Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Your consent applies to the following domains:


How we use personal data

We only collect the data we need to administer and provide services that people opt-in to receive i.e. to support insight and engagement projects commissioned by clients and to inform people about PCC Learning’s services they may be interested in.

When using data for reporting and feedback purposes, all data is aggregated and personally identifiable data is never passed back to clients or given to any third party, unless you expressly give your prior permission to do so (see ‘With whom we may share your information’ section below).

What data do we collect from you

Insight and Engagement projects may use Personal Data for analysis purposes. This data may include details of you including:

  • name
  • gender
  • age
  • ethnicity
  • address/postcode
  • email address
  • phone number
  • job title

And other characteristics which you will be informed about at the time.

We may collect additional information, based on topic being researched. For example, if we’re conducting research on a specific service, we might want to know whether you’ve used this service in the past.

Client supplied information

Where a client supplies any of your Personal Data to us to undertake a project on their behalf, we act as a Data Processor and the client retains all rights as the Data Controller. We will only process your personal data following instructions from the client in a written Data Controller to Data Processor Agreement. This will provide the limitations of the purpose(s) for using your data. This will typically be to conduct insight and engagement activity but may also include updates to their records, with your expressed consent.

What we use your information for

We may use your information to complete a project, initiative or service for which purpose you/a client originally provided it to us. We will use your contact information (email address, postal address, telephone number) to contact you to:

  • Participate in insight and engagement activity
  • Participate in training and development activity
  • Take part in quality checks
  • Check accuracy of data and insights
  • Supply follow-up correspondence or administration, such as to provide you with insight and engagement findings and results, if you have requested these

We may also:

With your prior permission, pass on your contact details to a client where you agree or you request a client contacts you to resolve issues or answer comments and queries.

Reporting results

When using your responses in reports or presentations, or sharing with other parties, we will make sure you cannot be identified from your data.

We may use photographic (or other images) for the purpose of creating news reports or case studies for our clients and our website. We will only use an image of a person aged 16 or over with their prior expressed consent. We will only use an image of a person aged 16 or under with the prior express consent of a parent or guardian. We will only use an image of a person aged 16 or under where there is no name assigned to the image.

We may use audio or video recording during our projects. Where this is to be used, prior consent will be gained.

We will only attribute comments to individuals where prior expressed consent is gained. In all other cases, comments used in reports and/or case studies and other materials will be anonymised.

We may also use your information to analyse the information we collect so that we can administer, support and improve the services we offer, predict what you might be interested in, contact you for your views on our services and for any other purposes consistent with the proper performance of our operations and business.

We will not share your information with any other organisation for any commercial purpose (for example contacting you to sell products or services), other than with your explicit consent.

What is the legal basis for processing your information?

We will process your data to comply with any legal obligations.

For insight and evaluation projects, we will process your personal data on the basis of consent.

With whom we may share your information

PCC Learning strictly respects the privacy of its users.

Where a client may have legally provided your contact information to us to administer an insight or engagement project on their behalf, we will act as a Data Processor. The client will remain as the Data Controller with full obligations under the Data Protection Act and GDPR. We only disclose information relating to you back to clients for the purpose of a customer’s service and/or keeping their contact databases up-to-date, where you give your prior expressed permission.

We may also share your personal data with selected third-party companies, such as a printing and mailing distribution companies, but only to administer services where we are unable to undertake this work ourselves or where this provides efficiency savings for the client. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may also disclose your information where we have a legal duty to do so. This includes to enforcement authorities (for example the police or tax authorities) if asked to do so, or to another third party in the context of legal proceedings.

Storage of information

Your information will be stored securely on a secure and encrypted backup stored within the UK.

Your data will only be kept for as long as it is required to provide a service to you and to administer a client project up to 3 months from the end of the client project. As soon as data is no longer needed it will be securely disposed of, deleted or destroyed.

We will not store or transfer any information we collect from you outside the European Economic Area (the EU member states, Norway, Iceland and Liechtenstein) without your prior permission or as permitted by law.

Your right to withdraw consent

If you wish to be removed from our database, you can do so by emailing or writing to PCC Learning on the following email or writing to our office at the address stated above.

What are my rights?

All of your information will be maintained by PCC Learning in accordance with English law.

We want to make sure that your personal information is accurate and up to date. If you have any queries about the information we hold on you or you feel any of your information is incorrect or out of date, please contact PCC Learning on 07900628631 or email us on If you have a complaint or an issue to raise, please contact our, as stated in the ‘Who we are’ section above.

You have the following privacy rights:

The right to withdraw consent;

The right to be informed;

The right of access;

The right to rectification;

The right to erasure;

The right to restrict processing;

The right to data portability;

The right to object;

Rights in relation to automated decision making and profiling.

You also have a right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). Information on your rights can be found on the ICO’s website.

Use of

If you visit our website then we may collect and process your personal data if you decide to actively communicate with us.

PCC Learning are not responsible for the content or privacy policy on any website accessed via external website links and once a user clicks on a link to an external site they will be subject to that organisation’s privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our website

Contact us

You may request details of personal information that we hold about you. Please email or call 07900 628631. If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible, and we will immediately correct any information found to be incorrect.

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